Where your peace of mind is our top priority
With our comprehensive packages, you can enjoy exclusive benefits such as proactive remote system monitoring, remote system care, and advanced on-site service. Our VIP members receive priority scheduling and fast response times, ensuring that your security and AV systems are always in top-notch condition. From lighting and shade scene reprogramming to streaming music and video setups, we provide all-encompassing support to meet your needs. Experience the convenience and reliability of our PUREcare Performance Plans and let us take care of your home security and AV needs with unmatched expertise and dedication.
PUREcare Performance Plans
Our packages ensure your systems stay in top condition, providing reliable support when you need it most. Click here to show more details about our features.
Essentials
$74per month
- VIP member status
- Remote system care
- Remote service hours
24/7/365 email, text - Advanced on-site service and phone support hours
Mon-Fri, 10a-3p - Priority scheduling within 4 business days
- Response within 3 hours to a remote system or call-in notification
- 25-Point Wellness system checkup 1 visit per year***
- Network configuration management
- Annual WiFi network scan
- Internet and CableTV troubleshooting
- Transferable
Premier
$174per month
- VIP member status
- All ESSENTIAL package features plus
- Proactive remote system monitoring
- Remote service hours
24/7/365 phone, email, text - Advanced on-site service and phone support hours
Mon-Fri, 9a-5p - Priority scheduling within 2 business days
- Response within 2 hours to a remote system or call-in notification
- 3 hours/year Complimentary site visits for service or support
- 25-Point Wellness system checkup 2 visits per year***
- Streaming music and video setups
- WiFi credential management
- Recorded surveillance video footage retrieval
- Power management for surge/brownouts
Essentials
$69per month
- VIP member status
- Remote system care
- Remote service hours
24/7/365 email, text - Advanced on-site service and phone support hours
Mon-Fri, 10a-3p - Priority scheduling within 4 business days
- Response within 3 hours to a remote system or call-in notification
- 25-Point Wellness system checkup 1 visit per year***
- Network configuration management
- Annual WiFi network scan
- Internet and CableTV troubleshooting
- Transferable
Premier
$169per month
- VIP member status
- All ESSENTIAL package features plus
- Proactive remote system monitoring
- Remote service hours
24/7/365 phone, email, text - Advanced on-site service and phone support hours
Mon-Fri, 9a-5p - Priority scheduling within 2 business days
- Response within 2 hours to a remote system or call-in notification
- 3 hours/year Complimentary site visits for service or support
- 25-Point Wellness system checkup 2 visits per year***
- Streaming music and video setups
- WiFi credential management
- Recorded surveillance video footage retrieval
- Power management for surge/brownouts
Per-incident service is billed at $160/hour for remote or on-site. Response time and scheduling is ‘as available.
Remote repairs may require additional monitoring equipment. Remote monitoring may not be possible for all devices. System repairs subject to manufacturer warranties. New programming and system upgrades are billed at current rates. Service hours may vary depending on your building’s access rules. Non-Pure AV systems require on-site evaluation and may require possible plan changes. Plans are billed and paid yearly. Terms and conditions subject to change with 30-days notice. *After hours/holiday on-site service available at $450 per hour. **System requires power suppressor. Equipment replacement not covered. ***Travel charges may apply for site visits depending on location. ****Contingent on geographical service areas available. See agreement for details.
Description of our features
- VIP member status
Dedicated support team for your system - Proactive remote system monitoring
Your system notifies us of issues, often before you know - Remote system care
Unlimited monitoring, updating and resolving system issues - Remote service hours
Remote service beyond our regular business hours - Advanced on-site service and phone support hours
On-site and phone service beyond our regular business hours - Priority scheduling
How fast we respond to schedule an on-site service request; based on availability - Response time
How fast we respond to a remote system or call-in notification
- Complimentary site visits for service or support
Site visits for service or support at no added charge - 25-Point Wellness system checkup
Our techs clean, test and update your system on-site - Software licensing
Includes firewall, controller and automation subscriptions - Rack Intelligence
Rack power and temperature sensing - Lighting and shade scene reprogramming
We’ll update your existing lighting and shade scene presets - Streaming music and video setups
Ongoing support for streaming media - WiFi credential management
Document and manage WiFi network credentials and revisions
- Recorded surveillance video footage retrieval
Assistance with finding archived security camera recordings - Power management for surge/brownouts
We monitor and reset your system due to electrical issues - Network configuration management
Remote management of your network components - Annual WiFi network scan
On-site review of network speed and coverage - Internet and CableTV troubleshooting
Monitoring and assistance with ISP issues - Transferable
Transfer your plan to new homeowner or take to your new home****
25 Point Wellness Checklist
- White glove cleaning of audio and video components
- Inspect all equipment for signs of wear
- Check all batteries in remote controls, touchpanels...
- Ensure all wiring is neatly installed and properly labeled
- Conduct firmware updates as required
- Reboot all CATV, Dish and ISP devices
- Review control and network logs for security and errors
- Backup all programs and system configurations
- Check temperature of all equipment closets and cabinets
- Inspect fans for failures, jams, or dust build-up
- Verify operation of all speaker zones and control devices
- Validate all audio/video presets and favorites
- Test all lighting zones, scenes, and keypads
- Check all motorized shades, set limits, and test controls
- Verify all connected alarm devices
- Calibrate audio and video components as required
- Check bulb life on video projectors
- Check voltage at all surge devices where measurable
- Verify power to all wireless access points
- Conduct a wireless (wifi) bandwidth and coverage test
- Run internet speed tests
- Ensure jobsite is properly cleaned prior to departure
- Discuss any known issues or questions with the owner
- Explain priorities for next scheduled visit and review any required service call follow-ups
- Review new technologies with client